Building Connections Through Better Conversations
The Conflict Style Advantage Program
Helping Leaders Thrive When Tensions Rise
Tension rises in the room. Voices get sharper. Silence gets heavier.
And in that moment, the right words suddenly feel like the hardest ones to find.
Perhaps you too are like a lot of other managers...
That email you re-write three times.
The 1:1 you keep postponing because it might get awkward.
The meeting where two people talk past each other and you're the buffer.
You're not avoiding responsibility - you're avoiding unnecessary drama. You want a better way to handle it fast.
What you really want...
To stay calm and clear when things get tense.
To say the right thing without overthinking it for days.
To build trust, even when the news is hard or the stakes are high.
Less friction. More follow-through. Fewer rehash meetings.
And a leadership presence your team can feel.
How it works (simple + effective)
Hybrid format that fits real life
This isn't another "cookie cutter" leadership course.
It's a practical, step-by-step way to understand how you naturally respond to conflict - and how to flex your communication style to connect with others, even when emotions run high.
Part 1: Self-Paced Foundation
Receive Your Personalized Conflict Style Assessment
Clear, actionable insight into your default patterns - and your power moves.
10 quick and engaging modules
Dive into the conflict styles and discover your strengths and blind spots
Reference Guides + Implementation Toolkit
Prompts, scripts, and checklists so you're never stuck for words.
Part 2: Live Group Coaching (90 minutes)
Interactive practice
Using workplace scenarios that you will be able to relate to, you become skilled at distinguishing the different styles which gives you the upper leadership edge.
Learn to flex and adapt your style in the moment
By flexing your style to connect to the other person's style, you connect easier and de-escalate emotions faster.
Get direct feedback, strategies and "aha" moments
A safe, guided space to practice real scenarios, get feedback, and lock in new habits
And the best part?
The live coaching sessions run every month, and once you're in - you can come back
again and again for more practice, fresh insights and real-time coaching support!
Who is this for?
Senior and mid-level managers, business owners, and team leads who are done with unnecessary tension and ready to
lead with clarity, empathy and influence
How much time will this take?
The modules are not long, however take time to complete the accompanying workbooks BEFORE registering for the live online group coaching session.
Some people like to go through all the modules in one sitting, others take it slower. Whatever works best for you.
Once you have completed the modules, you can then sign up for the live online group coaching session.
This way, everyone is ready to jump in a practice in a safe and supportive community of learners!
Is this just theory?
In one word... NOPE
Within 24 hours of registering, you will be provided with a link to complete your personalized (and private) conflict style assessment. Instead of simply reading your results and then stuffing it in a drawer, the modules guide you through your results in a reflective process that not only gives you insight, but also provides strategies and tips in order to become a flexible communicator.
You'll practice the conflict styles conversations and leave with words that work.
Is this practicing mediation?
You are not here to become a mediator - you'll learn the essential leadership language that de-escalate conflict and build trust - fast.
It happens that the communication skills you gain from this workshop are also used by mediators.
Can anyone take this workshop?
This is an open enrollment workshop where anyone, anywhere can register.
The live group coaching session is offered monthly. This gives you time to complete your modules and then sign up for the coaching session.
If your organization would like to have this as a private workshop for their employees, book a call and let's talk - group rates are available.
About Brenda Hooper C.Med, PCC, CEC
As the Founder and Principal of Discussions by Design Consulting Services, I equip leaders and teams with the skills to navigate workplace conflict, foster collaboration, and drive high performance. With over fourteen years of experience across private, public, and nonprofit sectors in Canada and the United States, I specialize in leadership communication, conflict resolution, and executive and systemic team coaching. I’ve worked with organizations in industries such as manufacturing, technology, construction, and health services—helping leaders build trust, strengthen accountability, and create workplaces where people thrive. Through my signature programs Mastering Difficult Discussions and The Facilitative Manager, I provide proven frameworks for transforming conflict into a strategic advantage.